FAQ's

I MADE A MISTAKE ON MY PERSONALIZED ORDER - CAN I CHANGE IT?

We do ask you to take particular care when entering your details however we understand sometimes mistakes happen. If you have made an error please email us ASAP info@sweetride.co. We allow 24 hours after you place your order to change your personalization details. After this time we will do our best but cannot guarantee it as your item might be in production. Unfortunately we cannot offer replacements or refunds for mistakes in orders where details are entered incorrectly. 

HOW LONG WILL IT TAKE TO GET MY ORDER?

Metal Art
All metal art is made to order. Due to a huge number of orders over the holiday season the current lead time is 2-4 weeks. Shipping time is dependent upon the shipping provider and delivery location but typically 2 business days.

In some instances production time can be 4-6 weeks if the product is brand new (we've not sold it before until recently). In most cases this is not the case and we can ship much faster.

Custom Wall Art will take 3-4 weeks for concept, design & production etc.

HOW IS THE ITEM SHIPPED?

Most orders (to the continental US) are shipped through either FedEx or USPS Priority mail depending on availability. They are carefully placed into a customized, industrial-strength cardboard box to protect your products detail.

DO YOU DO CUSTOM WALL ART?

Yes we do, just reach out to us and we will work with you to get exactly what you want.

WILL I HAVE TO PAY DUTIES AND CUSTOMS FOR INTERNATIONAL ORDER?

When shipped internationally, your order may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination and vary depending on the regulations of each independently. This charges will be paid for by you.

HOW DO I TRACK MY ORDER AFTER I PURCHASE?

There is an order tracking tab on the website's menu. Simply insert your order number and email address associated with the order to find real-time tracking information. You can also contact our customer service channels to connect with a live person.

HOW DO I REACH SOMEBODY IF I HAVE A QUESTION?

Most people connect with us directly through Facebook or our website, you can either click the link or message us directly through the blue button at the bottom of the screen.

You can also reach us directly by phone between 9am - 4pm PST toll free at +1 877-629-0002. The best way to contact us is via message or email.

Finally, you can email us directly at info@sweetride.co. We aim to return all inquiries as soon as possible but within 24 hours.

WHAT IS SEZZLE PAYMENT METHOD AND HOW DOES IT WORK?

Sezzle is a third party payment processor that allows you to purchase items today and will spread the payments over time, no interest payments.

Once you click that you would like you to pay with Sezzle, it will take you to their website where you will have to create an account.

Once you've created your account and your transaction is approved, you'll be able to check out on our site just as you would with any other payment method. Click here to learn more.

HOW DO I HANG MY METAL ART?

We find the best, most inconspicuous way that is safest for the surfaces in your home is to use a small finishing nail(s), a nail with no head, to rest the piece on then a double sided framing tape (gentle for walls) to secure and level the piece. For outdoor mounting we suggest using screws, self-tapping screws or brick hangers.

ARE THESE PRODUCTS MADE FOR OUTDOOR USE?

Most products on the store are made specifically for indoor use. We do offer a complementary outdoor finish as the product will rust if left outdoors untreated. Our products are made of raw steel so they may still oxidize if placed in areas of extreme moisture or temperature changes even with outdoor coating so ongoing maintenance is important to prolonging the life of your metal art.

I DON'T SEE ANY PRODUCTS FOR MY PARTICULAR MOTORCYCLE. WHEN WILL YOU HAVE IT?

We add and remove products on our site based on supply and demand but we have the capability and designs for all bikes. If you would like a specific design and don't see it feel free to reach out to us directly and we will be happy to serve you!