Frequently Asked Questions
How can I contact you?
Our customer service email is firstname.lastname@example.org
How long does it take to receive my order?
- Metal art is custom made to order so we ask to allow 10-14 business days to produce your special item but usually faster.
- Items are shipped USPS priority and usually takes 2-4 business days
How can I track my order?
- You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped. You can track your order here - https://sweetride.co/pages/order-lookup
Can I exchange an item?
- There are NO RETURNS for Customized Items. Those sales are final unless it's a quality issue or incorrectly sent.
Do you offer refunds?
- ABSOLUTELY! If your items are faulty or damaged we will refund your money. Refunds must be processed within 30 days of your purchase date. Item must be in the same condition as you received it. If you want to request a refund, please email our customer service email for help processing.
- Please include a note as to why the item is being returned along with your order number and name so we can process the refund quickly.
- Refunds will take 2-3 business days to process through back to your bank. Once a refund is processed you will receive an email notification.